FAQs

At Fonté Coffee Ireland, we understand that you may have questions about our products, ordering process, and more. That's why we've curated this comprehensive FAQ section to provide you with quick and helpful answers. Whether you're wondering about placing an order, payment options, delivery times, or customisation preferences, you'll find the information you need right here. We're committed to ensuring your coffee shopping experience is seamless and enjoyable. Explore our frequently asked questions below to find the answers you're looking for. If you can't find what you're after, feel free to reach out to our dedicated customer support team. We're here to assist you every step of the way as you discover the world of exceptional coffee. Happy brewing!

How can I place an order on your e-commerce coffee store?

Placing an order on our e-commerce coffee store is quick and easy. Simply browse through our selection of premium coffee products, select the ones you desire, and add them to your basket. Then proceed to the checkout page, where you can enter your shipping and payment details to finalise the order.

What payment methods do you accept for online purchases?

We accept a variety of payment methods to ensure a convenient shopping experience for our customers. You can securely pay for your online purchases using major credit and debit cards, such as Visa, Mastercard, and American Express. Additionally, we also offer payment options through trusted providers like PayPal and Apple Pay.

How long does it take for my coffee order to be processed and shipped?

We understand the importance of prompt delivery when it comes to enjoying fresh coffee. Once you place an order, our team strives to process and ship it within 1-2 business days. The actual delivery time will depend on your location and the shipping method you choose during checkout.

Can I customise the grind size or roast level of the coffee beans I order?

Certainly! We understand that personal preferences vary when it comes to coffee. If you have any specific preferences for the grind size or roast level of your coffee beans, simply add a note to your order during the checkout process. You can specify your desired grind size, such as whole bean, coarse, medium, or fine, and let us know if you have any particular appliance or brewing method you use. We'll do our best to accommodate your preferences and ensure you receive coffee that suits your taste.

Do you offer any discounts or promotions for bulk orders?

Yes, we appreciate our customers who order in larger quantities. We have special discounts and promotions available for bulk orders. If you're interested in placing a bulk order, please get in touch with our customer support team by email at info@fontecoffee.ie. We'll be delighted to assist you and provide you with the best possible pricing options.

What is your returns policy if I'm not satisfied with the coffee I purchased?

We strive for 100% customer satisfaction, and if for any reason you're not completely satisfied with the coffee you purchased, we offer a hassle-free returns policy. Please refer to our Returns and Refunds page on our website for detailed information on how to initiate a return, the timeframe for returns, and any specific requirements or conditions.

Do you offer support and training?

Absolutely! We offer continued support throughout the purchasing and delivery processes, you can easily contact us by both phone or email. Particular training courses and machine training is available as well as servicing for any of our machines that you have purchased from our store. For any more queries please do not hesitate to contact our team.